![]() ![]() If the above step fails, follow the steps in the section Nothing happens when I click the Sync button in HTC Sync. After downloading HTC sync manager on my PC when I tryto launch it, it keeps restarting every 5 seconds or so and have tried tore-install to no avail. Note: After the troubleshooting, set the computer back to normal startup mode. The issue is that I backed everything up with HTC Sync and now there is no way to get all that stuff back onto my HTC One without. ![]() 3) The System Configuration Utility window will launch. A clean boot helps to verify if any third party application services or startup item is causing this issue. First off, I know that I need Sense for my HTC One to be compatible with HTC Sync Manager. In the Open field, type msconfig, and then click OK. Click on the Music tab on the upper left side of HTC Sync Manager. ![]() The one thing I can say is if you go to their support page and use the live chat all the staff I've contacted have been really nice and helpful and they know exactly how crap it is and will talk you through the hoops you need to jump through. Note: In Windows Vista, click Start, click Accessories, and then click Run. It used to be a case of progressing the install part way, then installing an old version (no-longer available on their website) and this would get the drivers in, then progressing the original install before the second one finished, as it too would fail. Same results, Both computers can see the HTC One, but HTC Sync Mgr will not recognize the device and give the message 'Phone not connected'. The issue appear to come down to the installer not always having the right drivers built in and it fails if it doesn't detect an HTC device during install. FWIW, HTC Support has had me try a variety of different things, including trying to get the HTC One to be recognized and sync with HTC Sync Manager on a different computer. While HTC could export to an open format like CSV, theres not really much point to this as most people on Android are syncing up with a Google account. Original title: htc sync manager Programs Compatibility Application Applications App Apps Game Games Legacy Crash Crashes Hang Hangs I try to start H.T. I've spent many hours in support chat with HTC (we use HTC phones at work and it's my responsibility to keep them working) trying to install this software, and of course I haven't written down the solution anywhere because hey that would be useful. You can browse your phone as a USB device to copy pictures and Music and it doesn't do much else. HTC Sync manager is an absolute nightmare to install and I'd avoid it unless there is some function you really want. ![]()
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